Resume

Kevin Laybourn

 

I am an Experienced Information Technology Technician with a demonstrated history of working in the information technology and services industry. Skilled in Help Desk, Customer Support, Multiple Operating System Support, and Computer Repair. Strong educational experience in Networking, Server Support, Cisco Switch and Router Support and Cyber Security. Have strong interest for electronics and amateur radio outside of work.

Service Desk Software Used

  • Cherwell Ticketing Software
  • System Software Configuration Manager
  • Lansweeper
  • Bomgar Representative Console
  • Active Directory Users and Computers Snap-in

Work Experience

(Apprentice) Assistant Information Systems Analyst

Department of Consumer Affairs – Office of Information Systems

Jul 2017 – Present (1 Year)

Sacramento, CA

Under supervision, performed work of average difficulty in analytical studies for the support, development, installation, implementation, of information technology systems. Uses Cherwell based ticketing system to keep track of tasks. Also uses ticketing system to document solutions. In a help desk environment, was part of the interface between customer and other units within Office. Used Customer service skills and Technical Knowledge to analyze issues and problems with client. In a Client Support role, helped investigate and implement solutions to client’s issues.

Owner

Kevin Laybourn IT Management and Consulting

Jan 2000 – Present (17 Years)

Sacramento, California

Configure and maintain computer networks and servers Perform system hardware maintenance and upgrades. Configure operating systems and application software. Perform software installation, updates, and maintenance. Supports server, network, and desktop hardware, software, and applications. Performs technology needs analysis. Roll out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan. Manages small to medium sized projects according to agree upon budgets and schedules. Assist with technology planning through ongoing research

LAN Administrator

City Hostess Services

1996 – 2007 (12 years)

Elk Grove, CA

 

Performed system hardware maintenance and upgrades of office computers and local networks. Configure operating systems and application software. Set up Apple AppleTalk group and maintained user and group access. Perform software installation and updates, and maintenance of computer systems. Performed Hardware upgrades on existing systems. Perform database table maintenance and updates.

 

 

 

Education

 

Sacramento City College

AS, Computer and Information Sciences, Network Administration, and Engineering

23 Semester units

2014 – Ongoing

 

Western Governors University

BS, Computer Science, 2015 – 2017

27 Semester units

 

Cosumnes River College

AS Computer Information Sciences, General,

27 Semester Units

2000 – 2005

 

Certification

 

CompTIA A+

 

Cisco Networking Academy CCNA Routing and Switching: Introduction to Networks Course

 

Cisco Networking Academy CCNA Routing and Switching: Routing and Switching Essentials Course

 

Cisco Networking Academy CCNA Security Course

 

Cisco Networking Academy Networking Essentials Course

 

Amateur Radio License – General Level

License KI6KIU

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